Privacy Policy

Effective Date: July 16, 2026

This Privacy Policy explains how LaundryLine collects, uses, stores, and protects your personal information when you use our mobile application and related services.

By using the LaundryLine app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal information such as your name, email address, phone number, and delivery address.
• Account information such as login credentials, profile details, and preferences.
• Order information including pickup and delivery details, laundry item information, order history, and payment-related data.
• Device information such as device model, operating system version, app version, and unique device identifiers.
• Technical information such as IP address, app logs, crash reports, and usage data.
• Optional information such as feedback, support messages, and customer service communications.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process laundry orders and deliveries
• Communicate order updates, confirmations, and receipts
• Provide customer support and respond to your inquiries
• Improve app performance, features, and user experience
• Detect and prevent fraud, abuse, or unauthorized activity
• Comply with legal and regulatory obligations

3. Information Sharing

We may share your information only with trusted third parties when necessary to provide our services, such as:

• Delivery and logistics partners
• Payment processors
• Cloud hosting and analytics providers
• Customer support service providers
• Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Email Communications

Registered users may receive emails regarding:

• Order confirmation and status updates
• Payment confirmation
• Promotions, offers, and service announcements
• Support responses and account notifications
• App updates and feature announcements

You may opt out of marketing communications at any time, but transactional and service-related emails may still be required for your account and order management.

5. Cookies

Our website and app may use cookies and similar tracking technologies to:

• Maintain user sessions
• Improve website and app functionality
• Remember user preferences
• Analyze website traffic and usage patterns

You may disable cookies through your browser settings; however, certain features may not function properly if cookies are disabled.

6. Third-Party Services

We may use trusted third-party services such as:

• Delivery and logistics partners
• Payment gateways
• Cloud hosting providers
• Email communication services
• Analytics tools

These providers process information only to deliver the requested services and operate under their own privacy policies.

7. Photographs and Video Recordings

LaundryLine may use photographs or recordings for promotional or support purposes, including:

• Service announcements
• Training and educational materials
• Marketing and social media
• Internal review and quality improvements

If you do not wish to appear in promotional materials, please contact us and we will do our best to accommodate your request.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be deleted or anonymized securely.

10. Data Deletion

Users may request the deletion of their personal data by contacting us using the details provided below.

Upon receiving a valid deletion request, we will review the request and delete or anonymize the relevant personal information unless retention is required for legal, administrative, security, or regulatory purposes.

11. External Links

Our website or app may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those sites before providing personal information.

12. Location and Device Permissions

The app may request certain permissions such as location access to help with pickup or delivery services, and camera/storage access for profile images or support attachments. These permissions are used only for the features they are required for, and you may choose to deny them in your device settings, although some features may not work properly as a result.

13. Children's Privacy

LaundryLine is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can delete it.

14. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for certain processing activities
• Lodge a complaint with a relevant data protection authority

To exercise these rights, please contact us using the details below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and/or on our website with the updated effective date. Continued use of the app after such changes means you accept the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: laundryline@yenepoya.org
Website: https://laundryline.in

Consent

By using LaundryLine, you acknowledge that you have read, understood, and agreed to this Privacy Policy.